Burst pipe, overflowing drain or no hot water? Our licensed plumbers answer the phone around the clock and get someone on the way, day or night.
Fastest response is always a phone call. We answer 24 hours a day, 7 days a week.
Can't talk right now? Send your details and we will call you straight back.
Four things you can do while we are on the way. Take them calmly and in order — most of the damage in a plumbing emergency happens in the first hour, and stopping the flow matters more than fixing the fault.
In a house the mains tap is usually at the front boundary near the water meter, often in a small green or black box in the garden bed. In a unit, look under the kitchen sink, in the laundry cupboard or at the meter bank in the common area. Turn it clockwise until it stops.
For a storage tank, close the cold water isolation valve on the pipe entering the top of the unit. For gas, also turn the control knob to off. For electric, switch off the hot water circuit at the switchboard. This stops the tank refilling and leaking more.
Turn the handle on the gas meter a quarter turn so it sits across the pipe. Do not switch anything on or off, do not use a lighter, and open doors on your way out. Ring us from outside, and ring the gas network's emergency line if the smell is strong.
Lift rugs, electronics, boxes and anything on the floor out of the wet area, and place towels or a bucket where the water is running. Photograph the damage before you clean up — it makes any insurance claim far easier later.
If you can't find the mains tap or you are not sure it is safe to touch anything, don't guess — ring us and we will walk you through it on the phone while a plumber is being dispatched. If the smell of gas is strong, leave first and call from outside; we cover that under emergency gas fitting and repairs. If it is drainage — a gurgling toilet, a surcharging gully, sewage smell in the yard — see blocked drains, and if the problem is a cold shower or a leaking tank, see hot water systems.
From your first call to a fixed problem — no guesswork, no waiting, no surprise invoices. Here is exactly what happens.
We answer 24 hours a day, 7 days a week. Tell us what's happening and we'll talk you through shutting off the water or gas if it's needed to stop the damage now.
We send the nearest available plumber with the right gear on board and give you a realistic arrival window — not an empty promise.
We stop the damage, explain the fix and the price before any work starts, then repair the root cause so it doesn't come back.
Fastest response is always a phone call — we answer 24 hours a day.
If water or gas is escaping and you can't control it, call rather than waiting until morning. These are the calls we take most often, day and night, across Sydney.
A split copper or poly pipe can put litres a minute through a wall cavity or slab. Turn the mains off, then call. We locate the failure, cut out the damaged run and replace it, and check the rest of the line for pressure or corrosion problems that will burst next.
More on this serviceSewage surcharging from a gully or backing up through floor wastes is a health risk, not an inconvenience. We clear the line with jetting or an electric machine, then camera it to show whether roots, a collapse or a foreign object caused it.
More on this serviceA dead unit in winter, a house full of people, or a business that cannot trade without it. We test the element, thermostat, gas valve or ignition on site and tell you honestly whether a repair is sensible or the unit has reached the end of its life.
More on this serviceIf you can smell gas, treat it as urgent. We pressure test the installation, isolate the failed section, and repair or replace the affected pipework and fittings before recommissioning appliances and leaving the system safe and compliant.
More on this serviceWater staining or bulging plaster above you usually means a failed pipe, a leaking shower base or blocked box gutter overhead. We find the source without demolishing the ceiling where possible, stop the water, and repair the cause rather than the symptom.
More on this serviceOne toilet in the property makes a blockage an emergency by definition. We clear the pan and the branch line, check whether the problem sits further down the sewer, and get the bathroom usable again the same visit wherever the line allows.
More on this serviceWater pooling under a tank usually means the cylinder has rusted through, and it will not get better. Isolate it if you can, then call. We drain and remove the old unit, and can supply and install a replacement gas, electric or heat pump system the same day in most cases.
More on this serviceHeavy Sydney downpours overwhelm blocked downpipes, silted stormwater lines and full pits, and the water goes under the house instead. We clear the line, camera it to find the restriction, and advise on pit or drainage changes that stop it repeating.
More on this serviceNot sure which one it is? That's fine — describe what you can see and we'll work it out with you. For drainage faults we often follow the clear with a CCTV drain inspection so you can see the cause yourself, and for hidden water we use non-destructive leak detection before anything gets opened up.
Honest ranges, not promises. Time of day, traffic and how many jobs are already running all change the answer, so we give you a real arrival window on the phone before we dispatch.
| Area | Typical window | What affects it |
|---|---|---|
| Emergency plumber Inner West & Sydney CBD | 45–90 min | Traffic and building access are the usual variables. |
| Emergency plumber The Hills District | 45–90 min | Crews run through Castle Hill and Kellyville most days. |
| Emergency plumber Northern Sydney | 45–90 min | North Shore and Ryde jobs run daily. |
| Emergency plumber Northern Beaches | 60–120 min | Longer to the northern end past Mona Vale. |
| Emergency plumber Eastern Suburbs | 45–90 min | Parking and strata access can add time. |
| Emergency plumber Western Sydney | 60–120 min | Parramatta is quicker than Penrith at peak times. |
| Emergency plumber South Western Sydney | 60–120 min | Liverpool and Campbelltown covered daily. |
| Emergency plumber Southern Sydney | 60–120 min | Rockdale and Brighton-Le-Sands are central to the run. |
| Emergency plumber St George & Sutherland Shire | 60–120 min | Cronulla and Engadine sit at the far end. |
| Emergency plumber Canterbury-Bankstown | 45–90 min | Short runs between Bankstown and Campsie. |
You can also read about the plumbers, suburbs and typical jobs in your own patch: Inner West & Sydney CBD, The Hills District, Northern Sydney, Northern Beaches, Eastern Suburbs, Western Sydney, South Western Sydney, Southern Sydney, St George & Sutherland Shire, Canterbury-Bankstown.
We would rather help you decide than sell you a call-out you don't need. Here is roughly how we split it.
The thing people worry about at midnight is not the plumbing, it is the invoice. So we deal with it before anyone gets in a van. When you call, we talk through what is happening, tell you what the after-hours attendance covers, and quote it before we dispatch. If that doesn't suit you, nothing has cost you anything.
Once our plumber is on site and can see the actual fault, the repair itself is quoted and agreed in writing before the work starts. Nothing gets added quietly, and nothing gets done on the assumption you'd probably want it. If the job turns out to be bigger than it looked — a collapsed sewer line rather than a root blockage, a failed cylinder rather than a thermostat — we stop, show you what we've found, and re-quote so you can decide.
That's the same "No surprises, ever" commitment we make on every job, day or night: the price you agree is the price on the invoice. For non-urgent work you can get the same written quote through our contact page without the after-hours attendance at all.
A sample of the after-hours work our Sydney crews have attended.
A homeowner rang just after 11pm with water bubbling through the driveway joints and a meter spinning fast. We isolated at the boundary, traced the failed run with acoustic gear the same night, and returned at first light to expose and replace a two-metre section of split poly without breaking up the whole slab.
Ground-floor units reported sewage in the shower recess on a Sunday. We jetted the common line from the boundary shaft, cleared a heavy root mass at a clay joint, then ran the camera for the strata manager and quoted a relining option in writing so the committee could approve the permanent fix.
A family woke to water tracking across the garage slab from a rusted electric cylinder. We isolated it that morning, drained and removed the old tank, and had a new unit installed and commissioned before dinner. Old unit taken away, and the tray and relief line corrected while we were there.
Staff smelled gas near the cooktop before opening. We shut the meter down, pressure tested the installation, and found a failed fitting on the appliance connection. Replaced, retested and recommissioned, with the certificate issued. The cafe traded that day rather than losing a full weekend of service.
Emergency work in your area: Inner West & Sydney CBD, The Hills District, Northern Sydney, Northern Beaches, Eastern Suburbs, Western Sydney, South Western Sydney, Southern Sydney, St George & Sutherland Shire, Canterbury-Bankstown.
Our own jobs, not stock photos
Photos from real emergency callouts across Sydney, taken by our plumbers on site.
Burst main located and repaired
Failed section cut out and replaced
Jetting hose fed into the line
Overflowing gully before clearing
Local pages for each part of Sydney, with the issues, access and conditions we deal with in that area.
The things people ask us most at 2am.
Not an emergency? Book a standard appointment on our contact page or browse all plumbing services.
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